Why do I need a valid phone number and email?
To be able to receive your room and building access codes.
Note: We don’t collect or sell your information.
When can I expect to receive my access codes?
Codes are sent out to the email address and mobile number that you used to make your reservation on the day of check-in 2 hours prior to check-in.
Do the room codes change everyday?
No. As long as you made one reservation for your entire stay, the access codes stay the same.
How do I access my room if the power is out?
The keypads have battery backup, so they work even if the power is out.
What is your cancellation policy?
Cancellations made at least 10 days prior to the reservation date will receive a full refund. Cancellations made 5-9 days prior to the reservation date will receive a partial refund of 50%. Cancellations made within less than 5 days of arrival are non-refundable.